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1. Where do I file my Complaint?

• For immediate hazards dial 911.
• For violations of the Imperial Beach Municipal Code contact the Community Development Department, Code Compliance Division, 825 Imperial Beach Blvd, Imperial Beach, CA 91932, you can file online at this link.
• For violations regarding motor vehicles in the public right of way, noise, etc. contact San Diego County Sheriff, or call their non-emergency number 858-565-5200.
• For violations regarding licensed animals contact San Diego Humane Society, if it is an emergency call 619-299-7012 ext.1. For Lost and Found Pets check here.

The city does not address neighbor disputes or similar civil matters.

Filing a Municipal Code Violation Complaint

Complaints are filed with the city using one of the following methods:

• In person at Imperial Beach City Hall, Community Development counter during city business hours Monday through Thursday 7:30am to 5:30pm.
• Online 24/7 using the form on the city website.

• Via the phone with an Imperial Beach Code Compliance Officer. 

• Via email to an Imperial Beach Code Compliance Officer. 
• Via US mail to an Imperial Beach Code Compliance Officer at the City of Imperial Beach, Community Development Department, Code Compliance Division, 825 Imperial Beach Blvd, Imperial Beach, CA 91932.

Required Information

• Complete contact information for the reporting party.
• Address of the violation
• Date and time of occurrence (if the violation is not ongoing)
• Details specific to the violation.
• What action the reporting party has taken with the violating property to address the concern.

Anonymous complaints are not accepted by the city. Any complaint received by the city without reporting party information will be deemed unfounded and not pursued.

2. What happens after my complaint has been filed with the city?

If the alleged violation is visible from the public right of way it will be reviewed by a Code Compliance Officer to determine if there is a violation of the Imperial Beach Municipal Code. If the alleged violation is NOT visible from the public right of way a request to inspect letter will be sent to the property owner to conduct a review. 

Case status updates

Once the complaint has been filed the interaction between the reporting party and city have concluded. All remaining interaction regarding the violation will be between the city and the alleged violator.

If a violation of the Imperial Beach Municipal Code is found

The property owner will have a reasonable amount of time to correct the violation, this may be 30 days. A compliance inspection will be scheduled and once the Code Compliance Officer deems the corrective action is sufficient the case is closed. 

If a violation of the Imperial Beach Municipal Code is not found 

The case is determined to be unfounded and the case is closed.